Wendy's has collaborated with Google Cloud to create an AI chatbot named "FreshAI" to take drive-thru customer orders. More than 75% of Wendy's customers prefer to place orders via the drive-thru. The chatbot will utilize natural language processing and machine learning algorithms to generate responses. Wendy's FreshAI will undergo a test run at a Columbus, Ohio, restaurant in June before expanding to other locations. Nevertheless, concerns have been raised that the adoption of AI chatbots could result in job losses for unskilled workers in the industry. The option of speaking to a human will still be available to customers.
